15tk's Privacy Policy
This policy gives a full account of how important your personal information is to us, and how we store, use and protect it.
Table of Contents
1 Introduction and Scope
This privacy policy applies to the 15tk website, mobile application and all related services. When you register on our platform, log in, or use any of our services, you are considered to have voluntarily accepted the terms of this policy.
15tk operates an online entertainment and betting platform for users in Bangladesh. We believe that protecting user data is a fundamental responsibility. For this reason, we manage your personal information in line with international data protection standards.
This policy is an integral part of our Terms and Conditions. Reading both documents together will give you a clear understanding of the complete framework of our services.
2 Information We Collect
We collect only the information necessary for the proper operation of our services. The data collected can be grouped mainly into the following categories:
2.1 Identity Information
Information you provide during account registration, such as — full name, date of birth, national identity card number (for age verification purposes), email address and mobile number.
2.2 Financial Transaction Information
Information associated with your bKash, Nagad or Rocket account during deposits and withdrawals — such as mobile wallet number and transaction reference number. We do not store full bank account details or card numbers.
2.3 Device and Browsing Information
Your device type, operating system, IP address, browser type, session duration and details of pages visited on our platform are collected automatically. This information is used to resolve technical issues and maintain security.
2.4 Gaming Activity Information
Information about your bets, win/loss history, bonus claims and usage details, and patterns in game preferences. This information is used mainly to ensure responsible gaming and to identify suspicious activity.
2.5 Communication Information
Records of your conversations with our support team via live chat or email. These records are kept to improve service quality and to resolve disputes.
3 Purpose of Data Use
The information collected is used for the specific purposes listed below. It is not used for any purpose beyond these:
- Creating, verifying and keeping accounts secure.
- Processing deposits, withdrawals and bonuses.
- Determining VIP levels and providing weekly cashback benefits.
- Preventing fraud, money laundering and other illegal activities.
- Identifying and resolving technical issues on the platform.
- Analysing services to improve the user experience.
- Meeting legal obligations and fulfilling regulatory requirements.
- Monitoring responsible gaming activity and providing assistance when needed.
15tk never sells your personal information. The sharing of information with third parties is discussed in detail in Section 5.
4 Data Storage and Protection
Your information is stored on SSL-encrypted servers. We follow the highest industry standards in data protection, which include:
- Securing all data transfers using 256-bit SSL/TLS encryption technology.
- Using encrypted databases to store sensitive information.
- Restricting access to data to authorised personnel only.
- Conducting regular security audits and vulnerability assessments.
- 24-hour system monitoring for suspicious activity.
Even after your account is closed or deactivated, information may be retained for a set period as required by legal obligations or for dispute resolution. Once that period has passed, the information is securely deleted.
5 Sharing Information with Third Parties
15tk does not sell or rent your personal information to any advertisers or commercial third parties. However, limited information may be shared with specific parties in the following circumstances:
5.1 Payment Processors
Information required to process transactions via bKash, Nagad and Rocket is shared with the relevant payment gateway providers. This information is used solely for the purpose of completing the transaction.
5.2 Technology Service Providers
Operational data may be shared with third-party software or cloud service providers used to run the platform. These providers operate under our privacy policy.
5.3 Legal Obligations
Where providing information is required by a court order, a lawful demand from a government authority, or applicable law, we follow the legal process and supply the necessary information to the relevant authority.
5.4 Business Transfers
In the event of a future business merger or acquisition, user information may be transferred as an asset. Users will be properly notified in advance in such a case.
6 Cookies and Tracking Technology
Our website and app use cookies and similar technologies. Cookies are small text files stored on your device that help remember your preferences on future visits.
The cookies we use:
- Essential Cookies: Maintaining login sessions and ensuring the basic functionality of the platform — these cannot be disabled.
- Functional Cookies: Remembering language preferences and personalised settings.
- Analytics Cookies: Collecting anonymous statistics to understand which sections are used most.
- Security Cookies: Detecting fraud and protecting account security.
Most cookies can be controlled by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
7 Your Rights
You have the following rights over your personal information, which we respect and are committed to upholding:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances, though this may be limited where legal obligations apply.
- Right to Restrict Processing: The right to request that use of your information be limited in certain cases.
- Right to Data Portability: The right to receive your information in a structured, easily readable format.
- Right to Object: The right to object to the processing of your information for specific purposes.
To exercise any of the above rights or for any queries, contact our support team via live chat or email. Our team provides support in both Bengali and English, 24 hours a day.
Responsible gaming rights include setting deposit limits on your own account and temporary or permanent self-exclusion — full details are available in our Responsible Gaming Policy.
8 Information About Minors
All 15tk services are strictly for individuals aged 21 (twenty-one) or older. We do not knowingly collect information from anyone under the age of 21.
Age verification steps are taken at the time of registration. If we become aware that a minor has opened an account or registered using false information, that account will be immediately closed and all related information will be deleted.
If you believe a minor is accessing our platform, please notify our support team immediately.
9 Payment Information and Financial Transactions
All financial transactions on 15tk are handled through bKash, Nagad and Rocket mobile wallets. These payment methods operate with their own strong security measures.
We never store your full mobile wallet passcode or PIN. Only the reference information necessary to verify a transaction is retained. All transactions — with a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000 — are processed through encrypted channels.
If any suspicious financial activity is detected, we may take the necessary verification steps and will be obliged to report relevant information to the appropriate authorities.
10 Policy Changes
15tk reserves the right to update this privacy policy when necessary. For any significant changes, we will notify users in the following ways:
- A clear notice will be displayed on the platform.
- Registered email addresses will be informed of the update.
- The "Last Updated" date at the top of this page will be changed.
If you continue to use the platform after a change, you will be considered to have accepted the terms of the updated policy. It is therefore advisable to review this page from time to time.
To learn more about our services and policies, visit our About Us page, where you can find information about the overall philosophy and operations of 15tk's services.
11 Contact
Contact us for any questions or concerns about this privacy policy, or to exercise your data protection rights:
Live Chat: Available 24 hours a day, 7 days a week from any page on the platform.
Email: [email protected]
Language: Support is available in both Bengali and English.
We try to respond to your requests as quickly as possible. Live chat is the fastest option for general questions. For formal data protection requests, please contact us by email.
Want to know more?
Answers to common questions are available in our FAQ section, and the full terms of service can be found in our Terms and Conditions.